What happens if I miss my connecting flight?

We strongly recommend that all passengers have adequate insurance cover before travelling. Our own insurance covers passengers for missed flights (subject to terms and conditions) and upon receipt of your insurance documentation you will have received a 24 hour number to contact in case of emergency.

All of the low-cost carriers now operate their flight services on a point to point basis.This means that passengers who do not take our insurance. are not entitled to any compensation or refund if they miss a connecting flight. In some circumstances, if the connecting flight is with the same airline, the company may offer some assistance, but it it entirely at their own discretion and they are under no obligation to do so. Otherwise passengers will have to re-book on the next available flight to their chosen destination and pay the appropriate fare.

What happens if I want to change my booking?

Policies on amending bookings varies with each of the low-cost carriers.

To make a change to a booking you must contact the reservations centre of the carrier(s) you are travelling with. Contact Phone numbers are listed below.

Bmibaby
No refunds are permitted for cancelled bookings.
Changes permitted subject to an administration fee of £15/€24 per passenger sector changed, availability and upgrade fee where applicable.

Name changes permitted subject to an administration fee of £30/€24 per booking. All changes must be made via the bmibaby sales centre, up to 3 hours before departure and during bmibaby reservations centre opening hours.

MyTravelLite
Cancellations and refunds
No refunds will be given should you decide to cancel your flight. Even if you miss your flight or choose not to travel, you will not be able to claim a refund.
Passenger names may be changed up to 4 hours before departure and will incur a charge of £20/€30 per name change.

Flight dates and times may be changed up to 4 hours before the scheduled departure time. Such changes are subject to a fee of £20 (€30) per person per one way flight. If the new flight time demands a higher basic price you will be charged the difference. No refunds will be made should the new flight be cheaper.

No changes to routes are permitted on confirmed bookings.

Easyjet
Names of passengers may be changed up to one hour before departure and are subject to a ‘name change’ fee of £15/€24 per person. If there is a difference between the original fare paid and the fare available at the time the change is made, the customer will be required to pay any increase in fare since the original booking. No refund will be given if the new fare is lower. Bookings containing multiple sectors must have the same passenger name on all sectors.

Passengers must call the easyJet call centre at least two hours prior to the flight's scheduled departure time to make the necessary changes or go to the airport sales desk at least one hour prior to the scheduled departure time.

A reservation can be transferred to another easyJet flight by calling the easyJet call centre at least two hours prior to the flight's scheduled departure time, or by going to the airport sales desk at least one hour prior to the scheduled departure time.Passengers can transfer reservations for an administration fee of £15/€24 per passenger per one-way flight plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.

Basiq Air
It is possible for you to change your outward or return flight upon payment of an additional fee of GBP 14,00 / EUR 20.00 for each one-way flight plus the difference between the fare you originally paid and the fare that applies when you seek to change your flight if the latter is higher. Flight changes are possible until one hour before departure of your original flight. For information regarding availability and the amendment fee contact the Basiq Air Call Center.

Changing the name on your ticket: It is possible to change the name on your ticket upon payment of an additional fee. In case of a misspelled name the additional fee is GBP 14,00 / EUR 20 for each one way. In case of a name change due to a person change the additional fee is euro 20 for each one way plus the difference between the fare you originally paid and the fare that applies when you seek to change your flight if the latter is higher.
If you wish to cancel your Basiq Air ticket the cancellation fee is 100 % of the fare that applies for the booking in question. There will therefore be no refund.

volareweb
If you buy a LOWEST fare (available on all flights) and you want to make name, date or time changes to an existing booking, passengers must contact the Call Center. Flight dates and times can be changed up to 3 hours prior to departure, on payment of a penalty of 25 Euro per passenger per leg. Route changes are not permitted. Name changes can be made up to three hours prior to departure on payment of a penalty of 25 Euro per passenger and of the difference in price between the original fare and the lowest fare available at the time the change is made. If this fare is lower than the original fare, there won't be any refund. Name changes are not permitted if a flight segment in the booking has already been flown or has expired. Bookings containing multiple flight segments must have the same passengerÕs name on all segments. Cancellations are not permitted on a LOWEST fare. Should the passenger decide not to take the booked flight, the ticket will not be refunded. Unused tickets are not refunded.

HLX
You can change your departure day or flight time up to 2 hours before the planned departure time. You will be charged a handling fee of EUR 25 per flight and person. If the price of the new booking is higher than your original paid fare, you are obliged to pay the difference. If the new fare is lower than your original paid fare, then you will not be refunded the difference. Unused tickets are not refunded. Please contact the HLX Service Center to change any bookings.

Germanwings
Flights can be changed up to two hours prior to the scheduled departure of the original flight provided that seats are available on the substitute flight. Passengers must contact the Germanwings call centre or appear in person at the departure airport to have the necessary changes made. Passengers can rebook flights subject to a charge per person and booking plus the difference to the total price of the substitute flight. If the price of the substitute flight is lower than that of the original one, no refund will be given. If you wish to change your flight, you must pay a charge of €25 per person, per sector. Unused tickets are not refunded.

For further information we recommend that you contact the airline directly.

Contact Details

Airline	Reservations Centre Phone No.
MyTravelLite	+ 44 (0)8701 564 564
bmibaby	+ 44 (0) 870 264 2229
Easyjet	+ 44 (0) 870 6000 000
Volareweb	+44 207 365 8235
Basiqair	+ 31 20 406 0 406
HLX	+44 0870 606 0 519
GermanWings	+44 (0) 208 321 7255

Travelling while pregnant.

There are no special restrictions on pregnant women travelling up to and including the 27th week of pregnancy with any of the low cost airlines.

For travel after the 27th week, airlines require a doctors certificate confirming the number of weeks of pregnancy, and that the passenger is fit to fly.

The period after which airlines will not carry pregnant women varies with each carrier, but is generally between 32 and 36 weeks.

It is the responsibility of all pregnant women to advise the airline of their condition at the point of reservation, and for further information we recommend that you contact the airline directly.

Contact Details

Airline	Reservations Centre Phone No.
MyTravelLite	+ 44 (0)8701 564 564
bmibaby	+ 44 (0) 870 264 2229
Easyjet	+ 44 (0) 870 6000 000
Volareweb	+44 207 365 8235
Basiqair	+ 31 20 406 0 406
HLX	+44 0870 606 0 519
GermanWings	+44 (0) 208 321 7255

Children travelling unaccompanied

Restrictions vary with each of the low cost airlines in relation to children travelling unaccompanied on flights.

MytravelLite will not allow children under the age of 12 to travel unaccompanied. Children between the ages of 12 and 15 may travel unaccompanied provided a disclaimer form is signed by a parent/guardian.

EasyJet does not accept unaccompanied children under the age of 14 to travel. Children under 14 cannot travel unless accompanied by a person aged 16 years or older who will take responsibility for the minor.

Bmibaby does not allow unaccompanied minors under the age of 14 to travel. Children under 14 must be accompanied by an adult 16+.

Children up to the age of 11 must be accompanied by an adult (a person of 16 years of age or older). Children aged from 12 to 16 are allowed to travel unaccompanied but will not be escorted by Transavia or Basiq Air staff.

Infants travelling

Infants under the age of 2 years ( on the date of the flight departure) may travel for a charge of £5/€8 (or local currency equivalent) each way with the low cost airlines provided they sit on the lap of the accompanying person.

Infants are not entitled to a personal baggage allowance.

Children aged two years or over must occupy their own seat and pay the same fare as adults and they are allowed the standard baggage allowance.

Volareweb
Passengers under 15 years of age must be accompanied by an adult of at least 18 years of age while travelling. Unaccompanied passengers under 15 years of age will not be accepted on board of volareweb.com

Germanwings
Children aged under 12 years can fly if they are accompanied by a relative who is at least 18 years old. Adolescents older than 12 years of age can also travel on their own with Germanwings.

HLX
Children under 14 must be accompanied by an adult or youngster aged at least 16 years. Children between 14 and younger than 16 may travel alone if they carry a letter from their parent or guardian authorising that they can travel, but they must be able to do so without assistance from the airline.

Recommended Reading

Fly Europe ‘The Complete Guide to Budget Airline Destinations’
Author: Katie Wood
Published by Aurum Press
Available from all good book shops.

The phenomenal success of budget airlines like easyjet and Ryanair has revolutionised the travel industry. Between them the no-frills airlines now carry a staggering 23 million passengers a year to destinations all over Europe. Tourists can choose from a dazzling array of potential holiday destinations – many of which they know nothing about. Many of the cities the budget airlines fly to are not traditional tourist destinations and are therefore not covered by individual city guidebooks. Also tourists may not need or want a full-length, overly detailed city guidebook for a short break trip.

This book aims to help readers make an informed choice about the best destination to choose; then, once that decision is made and flights are booked, they will have at their fingertips short-break information on that city. The author has given each town its own star rating so you can see at a glance what kind of place Klagenfurt is, or whether there really is anything to do of an evening in Dusseldorf. Also included is a useful guide to where to go for what and suggestions for places to stay ranging from budget to luxury accommodation. Fly Europe is a practical, easy-to-use guidebook that provides all the information you could need on 80 budget airline destinations, collected in one handy volume.